General FAQ

How do I use multiple coupon codes during checkout?

Please proceed through our normal checkout process, and you will see a link that says "Click here to use more than one coupon code." Please click this link, enter the amount of coupon codes you have, and then enter your coupon codes in the resulting fields. This amount will then be deducted from your order total (including shipping). Please note that multiple coupon codes are not allowed through Google Checkout or PayPal purchases.

I keep having trouble with my order. Can you help?

Please call us at 1-800-228-8987 or contact us via live chat if you are experiencing problems checking out. We'd be more than happy to assist you. Otherwise, please try checking out using Google Checkout or PayPal (if available).

Can I return my order?

Yes, you can return your product within 30 days after purchase. With some products we can only accept returns if the product is unopened. Otherwise, you may incur a 15% restocking fee. Please contact us for specifics.

I didn't get an e-mail confirmation or a shipment notification. Did you get my order?

If you completed the order process and was given an order number, then an e-mail confirmation is sent to you automatically after your purchase. Occasionally these arrive in spam or junk mailboxes. Please be sure to check to see if it arrived there. Otherwise, please call us at 1-800-228-8987 to confirm that we received your order, or to get the tracking number for your order.

Why have you charged me multiple times?

What appear to be duplicate charges are usually authorizations. At the time you make your purchase online, an authorization is placed on your credit card for the full amount of the sale. This reserves the funds for your purchase, but does not charge the card. You are charged when your product ships. The preliminary authorization is made even if the charge follows almost immediately, and in some systems, both will appear.

Often, when checking your online statement or with your credit card issuer, it is difficult to distinguish between authorizations, which are holds against your available credit, and actual charges.

Note: Authorizations disappear in a few days to a few weeks, according to the policy of the card-issuing bank. For information on the length of this period, contact your credit card company directly. HandStands has no control over this hold period.

Is your website and my personal information secure?

Yes, HandStands.com features industrial strength 256-bit SSL (secure-socket layer) encryption for all secure areas of our website. Access to personal information, such as credit card numbers, is also limited to only key personnel. Please click on some of our certifications at the bottom of this page for more information on the security validation that our website continues to undergo.

Where do your products ship from?

We ship all products from our warehouse in Bluffdale, Utah 84065.

Which company do you use to ship orders?

Our primary shipper is Fedex, but we do also use UPS and the United States Postal Service for certain orders. Which company is used is determined by our shipping department and the ship-to address provided with your order.

How do you calculate shipping charges?

Shipping is automatically calculated based upon the latest rates from UPS or Fedex. If you were to visit ups.com or fedex.com, and calculate shipping, you would find the rates would be the same. In some instances, however, we do discount the shipping charges based upon the amount of the order (i.e. if order is over $75).

What payment methods do you accept?

We accept Mastercard, Visa, Discover, and American Express through our normal checkout process. Paypal and Google Checkout are also accepted. eCheck payments are also accepted through PayPal, but the order will not ship until payment has properly cleared.

I purchased a product from you, and it doesn't work properly.

Please contact us regarding the issue, and we'll see what we can do to address the problem. Occasionally some products can be fixed with simple materials, versus being returned or replaced.

Do you ship internationally?

We're proud to now be able to offer International Checkout directly on our website. Simply proceed through checkout as you normally would, and select International Checkout as your payment method. Both standard shipping and expedited shipping options are available.

When Can I Expect My Order?

Our warehouse is located in Bluffdale, Utah 84065, and ground shipments to most locations within the continental United States are within 5 business days. The longest an order should take, assuming there are no delays due to weather or other circumstances, should be 7 business days (including order processing time). If this is unacceptable, please select a faster shipping method or take advantage of our $2.99 rush processing fee. We offer 3-day select, 2-Day Air, and Overnight service to most areas. We also suggest providing a physical address versus a PO Box for shipment, so your order can be shipped immediately, versus being held until our carrier pickup occurs (once a week--typically Friday).

UPS Shipping



Fedex Shipping





How do I qualify for free shipping?

Simply order $75 or more of merchandise to qualify. Unfortunately, at this time we're unable to extend the free shipping offer to residents of Hawaii, Alaska, Puerto Rico, or Canada . We are, however, continuously working to provide better service and shipping options to help provide this service to customers in the future. We appreciate your patience and understanding.

Do you ship to APO/FPO or PO boxes?

Yes, due to customer requests, we're proud to be able to now offer shipments to APO, FPO, and PO box addresses through the United States Postal Service. Simply be sure to select APO/FPO, or PO Box as the option in the shipping address section when placing your order.

Do you require signatures for delivery?

Yes! Beginning April 1, 2007, all orders over $50 now require a signature for delivery. If you're unavailable on the day of delivery, please leave a note for the carrier. Please be aware that UPS and Fedex leave info notices, and attempt delivery the following day if the recipient is unavailable. You can simply sign and leave the info notice for delivery to occur if that is more convenient.

Who is responsible for return freight if I decide to return my order?

Return freight is the customer's responsibility unless the reason for return is due to our error. If it is a result of our error, instructions on how to return the product will be provided to you when you call to receive an RMA number.

What is the $2.99 rush fee offered during checkout?

In an effort to better service our customers who require products as quickly as possible, we've introduced a $2.99 rush processing fee. By checking the box and paying the additional $2.99 rush fee, we will do everything possible to ensure your order ships same day (if placed before 2 PM MST) versus our typical 1-2 business days. If the order is placed after our 2 PM MST cut-off time, we'll do our best to make sure it ships the following business day. For PO box, APO, FPO, or Canadian shipments, selecting to pay the $2.99 rush processing fee will help us to ship your order in our standard 1-2 business day timeframe versus once per week.